This article will go through how to delete a Customer Order / what are the steps as well as explain when Blackpurl will not allow you to delete a Customer Order
Restrictions
- there are any deposits paid / checkout payments received OR
- any invoices issued OR
- Special Order sections in play OR
- Unit have been committed and / or Trade Ins have been stocked
In the above instances, please contact Blackpurl Support to discuss your requirements and see what they can do on your behalf ie not delete the Customer Order but close it out
How to Delete a Customer Order
- Navigate to the Customer Order you wish to delete - the status of the Customer Order must be OPEN
- The first thing you need to do is delete all line items from the all sections of the Customer Order
Go to each and every line item and click on 
and select 
Then delete the specific section itself by clicking on the relevant remove
Example below is the Remove Merchandise action
3. Once all line items and all sections are removed then you need to remove the Customer Order itself
At the bottom of the Customer Order > click on 
4. The Delete Customer Order confirmation window will pop up for you to confirm that you wish to delete
the Customer Order - to confirm click on 
5. Blackpurl will delete the Customer Order and confirm deletion with a message in the Blackpurl Header
There is no record of a manually deleted Customer Order. This means that if you have made a mistake and deleted the wrong Customer Order, we cannot restore it
Please contact Blackpurl Support if you are unable to delete the Customer Order as Blackpurl Support may be able to close it out instead
It should be noted that we will not allow a Customer Order to be deleted if there are accounting transactions / integration attached to it
Blackpurl Support will close the Customer Order in the back end as opposed to deleting it - this is for accounting integrity purposes