This article explains how Blackpurl handles Product enhancement / feedback requests and what you can expect after you submit one
At Blackpurl, we truly value the feedback and ideas our customers share with us
Your suggestions help shape the future of our product - making it better for you and for dealerships everywhere
What is a Product Enhancement / Feedback ?
A product enhancement / feedback are any suggestion for:
New features
A change or improvement to an existing feature
An adjustment to make something easier, faster, or more efficient to use
How are Enhancement / Feedback Requests Managed?
Every enhancement request we receive is carefully reviewed and logged by our Product team. We assess each request based on:
The potential impact on customers and dealership operations
How it aligns with our long-term product vision
Technical feasibility and effort required
Overall customer demand (are other dealerships asking for this too?)
Priority compared to other important work like platform performance, scalability, and maintenance
When Will My Request Be Delivered?
We do not offer delivery dates or development commitments for individual requests. This is because:
Enhancement requests are prioritized as part of our overall product roadmap planning
Some ideas may be delivered quickly, while others require more design, testing, or may not align with immediate product goals
We also balance new features with critical system improvements, compliance updates, and performance upgrades
That said - your request is not lost. It is reviewed and considered along with all other feedback as we plan future releases
Can I Get an Update on My Request?
At this time, we do not provide individual updates or statuses for enhancement requests
However:
Your feedback is recorded and reviewed by our Product team
If your request progresses to development or we need more details, we may reach out
Please check our release notes and product updates for new features and improvements
How You Can Help
Share the business impact when submitting your request - the more context you provide, the better we can assess its priority
Stay tuned to our release notes for announcements of new features and improvement
Contact our Support team to see if there are any available workarounds or alternative solutions in the meantime
How can you submit your Request?
The easiest way for you to submit your request to the Product Team is to use the Feedback icon that is available on all Blackpurl pages
Simply Click on the icon 
and then just fill out the information
Thank you!
Thank You for taking the time to helping us Improve Blackpurl
Your feedback plays a critical role in shaping the product for all dealerships
We appreciate your ideas, patience, and partnership as we continue to make Blackpurl better