Welcome to Workspaces: A Smarter, Faster, More Focused Blackpurl
Big changes are coming to Blackpurl — and we couldn’t be more excited
With the launch of Workspaces, we’re taking a major step forward in how you interact with the platform every day
This isn’t just a new feature. It’s the foundation of Blackpurl 2 — a more intuitive, mobile-friendly, user-centric experience, built directly from your feedback
In this post, we want to explain why we’re making this change now, what’s in it for you, and where things are headed next
Why We Built Workspaces
Blackpurl has grown a lot. With that growth came a more complex interface and feedback that things were getting cluttered, required too many clicks, and didn’t feel personalized to each user
Workspaces solves that:
- Workspaces are role-specific: Each department now has a focused workspace designed around how your team actually works
- Less clutter, more clarity: You only see what’s relevant to your role. No more bouncing around the whole system for one task
- Built for mobile: Workspaces are responsive, making it easier to use on the go
- Faster load times: Under the hood, we’ve optimized performance to get you to what matters, faster
What’s Changing (and What’s Not)
- You’ll still have all the same capabilities — parts, service, sales, customer orders — but they’re now organized by department into dedicated Workspaces
- The homepage is now customizable, giving you a personalized starting point for your day
- You’ll notice a fresh layout and simplified navigation, with no loss of functionality — just a clearer path to it
And importantly, during the initial launch window for Workspaces, you’ll be able to switch back and forth between the old and new experience as you get familiar with what’s new.
Why Now?
This isn’t a cosmetic update — it’s the beginning of a product evolution
Workspaces are Phase One of our Blackpurl 2 initiative:
- A platform that scales better with your business
- A User Interface that’s more intuitive for new users and less frustrating for seasoned ones
- A structure that gives us the flexibility to introduce new tools in logical places without creating confusion
We’ve also involved real users, gathering feedback over months of calls, testing, and iterations. Workspaces are built with users, not just for them
What Happens Next?
- Blackpurl 2 release begins soon — you'll see an option to try the new Workspaces layout from your homepage
- You can switch between Classic and Blackpurl 2 while you get used to it
- We’ll be collecting feedback throughout the initial launch window — use the feedback widget to let us know what’s working and what could be better
- Later this year, the old version will be sunset, and Workspaces will become the standard
And down the line, we’ll host a live webinar to showcase what’s new, what’s next, and answer your questions.
We’re Here to Support You
Change isn’t always easy — but this one is worth it. Blackpurl 2 is going to simplify your day, help onboard new staff faster, and make it easier to focus on what matters
We’ll continue providing updates, guides, and support throughout this transition. If you have questions or feedback, we want to hear from you
Thanks for being part of the journey