This article will go through Text Message Templates - what templates are available to you (default text templates) / how amend or create new templates and where they will be available to be used
Prerequisite
To have Text Message Templates available, you must already subscribe to 2 way texting
Please contact our sales team if you are interested in 2 way texting by emailing sales@blackpurl.com
Accessing Text Message Templates
To access your Text Message Templates - System Settings > Text message templates
Default Text Message Templates
- When 2 way texting has been setup on your Blackpurl, you will be setup with default Text Message Templates
- Your dealership can just use the default templates or you have the option of creating new Text Message Templates
To create a new Text Message Template:
- Simply click on > + Create a template
- then complete the New text template popup
| 1. | Template Name | Exactly what it says - give your template a name |
| 2. | Type your message | Type what you want this text message to say **You can add variables from the system ie Store Name etc, by clicking on "[" and selecting the relevant variable |
| 3. | Character Count | Keep an eye on the number of characters you have used for this template |
| 4. | Save | Don't forget to save your changes! |
| 5. | Variables | List of Variables that you can use in the body of the text in 2. |
In order to use the [store_nam] variable - you need to ensure that the Abbreviated business name is completed on the System Settings / Business Profile screen.
To edit or delete an existing Text Message Template
- To edit - find the relevant Text Message Template > then click on
and make your changes
Any edits made will be for the whole of the Dealership
- To delete - find the relevant Text Message Template > then click on
If you delete any templates then you are deleting them for the whole of the Dealership
Using Text Message Templates
- To use a text template, when you click on Send Text from the Customer Record or from the Customer Order, the Send a Text window will load and you will have the option to Select a text message template
