(Classic Version) System Settings > Text Message Templates

Modified on Fri, 23 May at 1:28 PM

This article will go through Text Message Templates - what templates are available to you (default text templates) / how to amend or create new templates and where they will be available to be used

Prerequisite

To have Text Message Templates available, you must already subscribe to 2 way texting

Please contact our sales team if you are interested in 2 way texting by emailing sales@blackpurl.com or review this article - Texting (SMS) Blackpurl - What you need to know to set it up / How to Send and Receive Text Messages

Accessing Text Message Templates

To access your Text Message Templates - System Settings > Text message templates

Default Text Message Templates

Once 2 way texting has been setup on your Blackpurl, you will be setup with default Text Message Templates
Your dealership can just use the default templates and/or you have the option of creating new Text Message Templates

To create a new Text Message Template:

Simply click on > + Create a template

then complete the New text template window

1.	Template Name	Exactly what it says - give your template a name
2.	Type your message	Type what you want this text message to say **You can add variables from the system ie Store Name etc, by clicking on "[" and selecting the relevant variable
3.	Character Count	Keep an eye on the number of characters you have used for this template
4.	Save	Don't forget to save your changes!
5.	Variables	List of Variables that you can use in the body of the text in 2.

To edit or delete an existing Text Message Template

To edit - find the relevant Text Message Template > then click on and make your changes

To delete - find the relevant Text Message Template > then click on

Remember that if you deleted the wrong templates, you cannot restore it but will need to instead create a brand new template

Using Text Message Templates

To use a text template, when you click on Send Text from the Customer Record or from the Customer Order, the Send a Text window will load and you will have the option to Select a text message template