This article will cover the Workshop Dashboard - what it is / how to access it and what it will show

What is the Workshop Dashboard


Workshop Dashboard enables your Dealership to offer exceptionally high levels of customer service as from one screen you can easily see how all of the Service Jobs are progressing at any time from any device


For example


You will be able to see from the Workshop Dashboard when jobs are running over / what Service Jobs your technicians are currently working on / how much allocated time is left etc


This will mean that you are always in the know with what is happening with your Service Jobs so that you can also keep your customers up to date


Requirements


For a Service Job to appear on the Workshop Dashboard, the requirements are that:

  • it must be an open Service Job (not in completed or invoiced status) and the Service Job must have a scheduled appointment tied to it which starts on or before today's date

OR

  • the Service Job contains hours logged entries


Accessing the Workshop Dashboard

 

There are two ways to access the Workshop Dashboard


Option 1 

  • From the Blackpurl Header > Reporting > Workshop Dashboard


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Option 2 

  • From the Blackpurl Header > Schedule - Dashboard 


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Reviewing the Workshop Dashboard

Let's review the Workshop Dashboard screen itself - what it shows / how to read it etc:

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A.  

Each tile represents one Service Job and these are all the Service Jobs that are currently in your Blackpurl that meet your filter requirements (B. and C.)


The default filters for the Workshop Dashboard are All Job Types (B.) and All Open Jobs (C.)

The green shaded tiles indicate that these Service Jobs have a technician currently job clocked onto them
These tiles will always be shown first in the Workshop Dashboard so at a glance you can see what Service Jobs your technicians are currently working on

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All other Service Job tiles will list in alphabetical order by First Name than Surname
   
B.  
This is your Job Type filter - By changing the filter, you will be able to select the different Job Types that you want to show your Workshop Dashboard - just check or uncheck as required


The list of Job Types will be the Service Job Types that your Dealership currently has in your Blackpurl


In our example below - this Dealership that has quite a few Job Types in their Blackpurl and they want their Workshop Dashboard to show All job types:

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C.

You can further sort your Workshop Dashboard to show only Service Jobs with a certain status.

ie Ready or New


      Click in the relevant radio boxes to make your selection of what status you want to see on your Workshop 

 Dashboard

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D.

Click  to refresh the Workshop Dashboard at any time


The Workshop Dashboard will automatically refresh every 15 minutes - if you want it to refresher quicker ie every 5 minutes, send an email to support@blackpurl.com and we can make that adjustment for you

E.
If you are finished with the Workshop Dashboard, click on User-added image to exit out of the Workshop Dashboard and back to Blackpurl


What does each Service Job tile show you at a glance


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F.
This is the Customer Name on the Service Job
G.
What the Customer Order Number and the Service Job title
H.
What is the Job Type of the Service Job is ie Deal or Customer Pay
I.

This indicates how much allocated time has already been used

ie 42% of the allocated time has been used or a total of 34 minutes a technician has job clocked onto this job for

J.
How much time was originally allocated to Service Job ie 1 hour to do the job and being charged to the customer
K.
How much time has already been Job Clocked onto that Service Job
L.
How much time was Job Clocked today
M.
Percentage of allocated time has already been used



User Permission to Access Workshop Dashboard

If you do not have access to Workshop Dashboard or it is greyed out, this means that you do not have the correct User Permission

Please review our article - User Permission - Workshop Dashboard and have a chat to your Manager to obtain permission